![]() ![]() Possess the ability and knowledge of the city to make external recommendations to guest for restaurants, shows, historical sites, attractions and Tribal entities.Work closely with Casino Hosts to ensure VIP players are receiving extraordinary service.Have extensive knowledge of the ACE Club to include our top 100 VIP Players.Know the resort, amenities and services offered in the most intimate detail.Maintain our ACE Service standards in all situations.Address all guest(s) by name, anticipate their needs and show a genuine interest in all conversations.Welcome and acknowledge all guest(s) using the components of our ACE Culture.You are required to exercise the ACE (Agua Caliente Experience) Service Culture by being sincere, professional, engaging, accommodating and knowledgeable with all guest and team member interactions. The job offer you are looking for is no longer available.Īs a Hotel Concierge, you will be responsible for responding to a wide variety of guest requests and needs to ensure extraordinary guest satisfaction.
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